Frequently asked questions
Why haven't I received my license yet?
Please check your Spam Folder. In case it is not there, please contact us, and we will manually send your license.
What is "Paddle" on my receipt?
Paddle is our payment provider and sends you the receipt. In case you experience trouble with your payment, please contact us directly.
In what Folder are the VST3/AU plug-ins installed?
For macOS:
- VST3 in /Library/Audio/Plug-ins/VST3
- AU in /Library/Audio/Plug-Ins/Components
- C:\Program Files\Common Files\VST3
Why am I not receiving any timecode from the Timecode Plug-in?
Make sure to enable the preferred timecode, by clicking it, such that the section deticated to the protocol turns green.
Why does the Timecode Plug-in crash when selecting a MIDI output?
On Windows, the plug-in cannot open a MIDI output that has been opened by DAW as well. Opening such an output will result in a crash of the DAW. This is a limitation of the way Windows handles MIDI. Make sure before opening a MIDI output that your DAW has not enabled the output as well.